Joe Bolger
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Ryanair, one of the pioneers in charging passengers for checking in their luggage, is going a step further with plans to charge passengers for using the airport check-in desk.
The Irish no-frills airline, which carried more than 45 million passengers in the past year, said yesterday that it would charge passengers an additional £2, or €3, if they chose to use the airport’s check-in facilities.
Customers will be able to check in free only by using the internet and taking only hand luggage. Ryanair currently charges its passengers £2 to check in online, or £4 for a return booking, but will scrap the online fee from September. Those who check in online will also be granted priority boarding rights.
Ryanair said it hoped that the new fee, which will apply for all bookings made on or after Thursday, September 20, would encourage its passengers to check in online. A spokesman said that only “a small proportion” of passengers use the service currently, which allows passengers to confirm their flight details and print a boarding pass.
He said that the charge reflected the cost of providing the facilities at the airports Ryanair used.
Passengers with reduced mobility, or who are blind or visually impaired, are required to check in at the airport, as are passengers travelling with infants and groups of more than nine people.
The airline already charges passengers £5 for every bag that they take on their flight. The charge applies to each leg of a journey. Passengers with bags weighing more than 15kg (33lb) must pay an extra £5.50 for each kilogram above the limit. While those charges do not apply to hand luggage, current Department for Transport rules restrict passengers to just one item each.
Ryanair introduced its luggage charges in March 2006, four months after its rival, Flybe, introduced similar charges. In February this year British Airways admitted that it would charge passengers extra if they split their baggage allowance into two or more bags.
Ryanair’s latest move comes just weeks after the Office of Fair Trading (OFT) acted to reveal the actual cost of the “£1 fare”. The UK competition body’s actions were driven by airlines, including Ryanair, that advertise low fares, only for additional fees to be added to boost the fare that is actually paid. The OFT demanded that all fixed, non-optional costs must be flagged up before the customer agrees to pay for their ticket.
The new check-in charge is unlikely to be covered by the OFT’s move because the customer could avoid the fee by flying without baggage and by checking-in online.
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Being a South African living in the UK with my wife and little girl, I am now forced to use the counter check-in and pay a fee of £4 per person per return flight . Online check-in is only available to EU Citizens, if I was a British Citizen I could have saved £12 on my flights. Looks like RyanAir are now discriminating against Non-EU Citizens, not very fair is it............
Disgusted and never use Ryan Air Again......
R Bower, Redhill, Surrey
How many of you critics actually fly with Ryanair?
I fly with them a lot and have NEVER had a problem. I know what the rules are, I follow them and I get a cheap fare and no hassle.
It IS a shame that their website still ahows headline prices for 1p and a couple of clicks (how hard is that?) gets me the full price.
Geoff Roberts, Bradfod, UK
Ryan air have another nasty trick up their sleeve on the return leg of your journey. The suitcase which was not overweight on the way out has suddenly jumped in weight. In my case, on the way out my suitcase was under 15 kilos. On the return, inspite of not containing 8 paperback books which had been in it on the way out, and nothing extra (my holiday purchases were few and in my carry on bag) my suitcase was suddenly 2 kilos overweight.
A number of other Ryanair passengers have told me the same thing has happened to them, and I observed that on my return flight almost every second person was told their case was overweight.
Alexandria, Sheffield, UK
I expect the next step for Ryanair is to charge passengers extra for turning up at the airport on time.
P.Robinson, Northants, UK
Now we can all understand what is meant by a LOCUST airline.
Jeremy G, Chorleywood, UK
How does this online preference improve airline security? Ryan air are lax enough as it is.
M B Johnson, Braughing,
I would love to be able to take only hand luggage, but current baggage restrictions mean you can't .
It looks like a tactic to cover profit margins and possibly put pressure on the UK government to lift over-necessary restrictions on liquids, pastes etc
Angela Magny, London, UK
Super-sneaky way to get around the OFT. I don't like flying with super-sneaky airlines and will rather pay £10 more per flight to fly with a company that accepts the overheads of running an airline.
IToldYouSo, London,
Ryan Air - Use as a last resort
Jason Smith, Luton, #uk
Great News, Ryan Air will now disappear up their own ego. Anyone that flies with them now deserves it. There is so much choice there is every reason not to fly with them.
If the culture of the company is so tight, then that culture must spread to safety, salaries, maintainence, personnel and just about everywhere else.
What a nasty company.
Richard Payne, Portsmouth, UK
so much for cut-price air tickets
Terry Dell, Weybridge, UK
They are steadily building a great reputation as the rip off airline. Whilst their competitors continue to offer fair value, all Ryanair manage to do is put people off their once cheap fairs.
Arrogance and stupidity always preceed a fall.
M B Johnson, Braughing,