Mark Frary
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It’s the thin end of the wedge. United Airlines has said it is to stop serving meals to its business class passengers in the US and plans to give them pre-packed snack boxes instead. The snack boxes are the same as those offered to its economy passengers but will be free of charge. It may only seem a small change but it risks alienating some of the airline’s key customers at a time when it is likely to be desperate to retain them, given the softening of the US economy.
Graham Atkinson, the airline’s executive vice president and chief customer officer, said: “Our industry is changing and we need to tailor products and services to what customers value and provide them with more choice."
Of course, what this doesn’t say is that “more choice” will cost the airline less, because snackboxes are less perishable than fresh meals.
At the same time, the airline will stop offering free food to economy passengers on its transatlantic flights from Washington. While such charges are now common within Europe and the domestic US, it is the first time an airline has said it is going to charge passengers on such long flights. From 1 October, fresh meals will cost $9 and snackboxes $6.
The airline industry calls this “unbundling”, making passengers pay for those products and services they want, such as aisle seats and priority boarding rather than charging a fare that includes everything. Unbundling is becoming all the rage for airlines which are having a hard time making enough profits out of those headline air fares. Other airlines will undoubtedly be watching to see how United’s food experiment goes.
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Autumn, they have no intention of passing any benefits on. All they want is our money. I fly United several times a month and the boxes they sell for $5 are appalling and disgusting. Full of chemicals and processed in sinister ways. Bring your own food on board with you, fresh and free.
Patience, Miami, USA
Neither will i,ever,because it's the same old story:
they call it "tailoring products upon customers' choices"it sounds,sadly as ever,as taking your money,like before,without any benefits in return justified by oil price increasing.....and what about when is going down?????
Stefano, Pistoia, Italy
On average, a catered meal for any event, including an airline meal of a half a chicken breast & 4 peas, rarely costs more than $1.50 per pax. Add the labour costs & then it might jump to $5.00. So.... it is just another ploy to cover someone's high wages really. No?
Nata, Rome, Italy
Hmmm. The thought of the remains of 300 picnics on the floor of a Jumbo doesn't bear thinking about. Not sure this will be such as cost saver..
Nick, France,
Fares on United this autumn are consistentlly lower than it's US competitors. It is great to see the benefits coming so quickly. United seem to be first to realise that something has to be done to survive this winter ahead.
Matthew, Minneapolis, USA
That's fine - but I better see a change in flight prices. If I am no longer getting any food on a 7 hour flight, I'd like to know how much they are saving per passenger and how that benefit will be passed along.
Honestly, though, I will probably just not fly United.
Autumn, London (Native New Yorker),