"..Advertising Standards Authority. The authority is publishing today its decision to refer Ryanair to the Office of Fair Trading..." This is baffling! Why have one 'Authority' which can only 'refer' to another? Surely to goodness, this is the most stupid of duplications? How much does the Advertising Standards Authority cost? Why keep them on? The country's unemployment figures must be protected by such aproliferation of Quangos! [Or are a lot of the people involved 'double-jobbing'?]

S. Barraclough, Huddersfield, W. Yorkshire

ASA as defined by the Ryaniar spokesman I also direct to Grant from Edinburgh!

Ryanair are always the first to criticise the goverment for raising taxes but the ammount they charge for checking in only 15KG of luggage is disgraceful, especially given that you pretty much find out at the last minute when reserving your tickets. I also recall a situation where I believed that I was allowed 20 KG of luggage (this was back in 2006) as was always the norm. Ryanair changed this to 15KG but did not inform me. I had to pay 25 pounds extra!

Ryanair's customer service is disgraceful. Flying to Poland, rarely do the stewardesses speak Polish. One time, there was an Italian stewardess who could not speak English very well and upon trying to ascertain what a POLISH traveller wanted exclaimed aloud "I wish I was in Italy where I could speak normally."

People travel Ryanair because they (like myslef) need to get around and not because they prefer Ryanair

Kris, Bristol,

Flybe continuously advertises fares that plain out don't exist.
Everybody involved with air travel, from governments on down, treat the public disgracefully. A multi-billion dollar industry, funded by us. Time to put our foot down.
(No, the rich and/or powerful do NOT suffer in the same way)

Mike Ball, norwich, UK

Grant from Edinburgh says "Everything is detailed on screen before you pay for the ticket, and taxes and charges are part of air travel - get used to it".
Of course they are part of air travel, but the whole point is that Ryanair advertises its prices as INCLUDING taxes and charges e.g. 99p special offers, but then adds other taxes and charges at the checkout. All of the 99p offers I have tried to obtain actually figure out more in the region of £50. £50 is not bad for a flight, but I would rather know the cost before I bothered pursuing the price all the way to the checkout.
Ryanair has some serious issues with transparency and tries to cover it up by creating a distraction and having a rant at the ASA. Ryanair should get its act together - it is in the SERVICE industry afterall.

Ceri-Ann , London, UK

Here here James from London. Everything is detailed on screen before you pay for the ticket, and taxes and charges are part of air travel - get used to it people!

Other companies have their own methods of attempting to extract money from you by applying 'add-ons' such as insurance and baggage charges, that unless you 'de-select' are applied to the cost of your purchase.

However, it really is quite simple: if you don't like Ryanair, don't use Ryanair. And if you do, don't moan!

Grant, Edinburgh,

Judging by its cabin crew, Ryanair is just a cowboy outfit. God alone knows what's going on on in the cockpit.

A shoddy, second-rate operation.

I won't ever fly them again.

Mick, London,

Ryanair should simple be banned from advertising in th uk ever again, thus putting a stop to all this.

MR W Jones, Liverpool, England

I agree that Ryanair is definitely cheaper than flying with any other airline and I use continuously. Still, I can't say that I haven't felt "cheated" when I select a flight and believe I will get away with paying 80 pounds for going to dublin and end up having to shell out more than twice that for a series of taxes and charges that come out of nowhere. In any case, most cheap airlines mislead us to a point, but Ryanair could at least include taxes on their quoted fares so the public can get a fair idea about them.

Keeley, Bristol,

I thoroughly agree; it is high time RyanAir stopped its deceiptful advertising and practices. Michael O'Leary really does seem to think he is above all laws and that everyone except him is stupid. The law needs now to be enforced on him and his fraudulent company.

Richard Sullivan, London, UK

Its about time Ryanair got taken to task for its horrendous policies, non-existent customer service, and treatment of humans.

I still don't get why people bother flying, in the end, it isn't cheaper and if anything goes wrong, it costs a fortune to remedy.

Matt, London,

Most airlines have done this type of price misleading at some stage. What OFT is doing is right. What you advertise is what you pay. No hidden extras.

JC, London,

I dont know what people are complaining about, dont use Ryanair if you dont want to, and it is still usually cheaper than any other option. Does the ASA think people are too stupid to understand when taxes are included and when they arent? and in response to Mike in Alicante, it isnt possible to hit 'pay' until the full price has been set out twice, taxes included. learn to read.

James, London,

Soon Ryanair must come clean.How can it make a profit with the high oil price and still offer these low fares it advertises?

stephen hulton, eure, france

Its unfortunate that due to scam artists like Ryanair other budget airlines have been forced to follow in their foot steps to some extent. All cut price airlines mislead the public to a degree but Ryanair are by far the worst culprits and are completely arrogant about it. The only rule of thumb is don't hit that 'pay' button on line until all the costs have been totalled.

Mike, Alicante, Spain